Support

Email contact@stackframes.dev. We usually reply within two working days.

Getting a good scan

• Hold the phone at eye level, about an arm's length away, and look straight at it with a relaxed face.
• Use even, bright light and avoid a strong light behind you.
• Scan at the same time of day each week, ideally in the morning before eating, so changes are real changes.
• Your baseline is 5 separate scans, at least a minute apart. After that, one scan a week is enough.

Which iPhones work?

Any iPhone with Face ID (iPhone X and newer, not iPhone SE) running iOS 17 or later. Facegrid needs the TrueDepth camera.

Subscriptions

• Manage or cancel in Settings → [your name] → Subscriptions on your iPhone, or in the app under Profile.
• Cancel at least 24 hours before a trial or period ends to avoid the next charge.
• Refunds are handled by Apple: reportaproblem.apple.com.

Your data

• Export: Profile → Your data → Export my data.
• Delete everything on the phone: Profile → Your data → Delete all my data.
• Delete your account: Profile → Your data → Delete account (shown when signed in).

Your 3D face data never leaves your iPhone. See the privacy policy.